COVID-19 Response

In the face of the COVID-19 pandemic, Asembia is actively responding to rapidly evolving circumstances and taking all necessary precautions to protect the health and safety of our associates and the broader community. As a healthcare company, we know we have a critical role in supporting our members and clients to ensure patients continue to receive the best possible care, especially in the face of this global crisis. 


We will continue to share operational updates as they are available. 


We are here to help. Together, we will get through this.


March 18, 2020

Statement from Asembia CEO, Lawrence Irene, RPh As a dedicated partner to the specialty pharmacy industry, Asembia understands that limiting any impact the COVID-19 outbreak could have on our members, clients and industry partners is imperative. The outbreak of this virus in the United States has triggered our Emergency Business Continuity Plan. It is a comprehensive set of instructions that is managed by a dedicated team, all of whom are committed to keeping Asembia operations running smoothly so that we can continue to provide uninterrupted, quality service during this fluid period. This plan was developed several years ago to address a variety of potential national disaster events and has recently been updated to include the pandemic public health emergency we now face. We have activated the Pandemic Response Plan, which includes:

  • Deployment of remote / work at home capabilities
  • The activation of ongoing connectivity systems among all team members
  • The monitoring of all ongoing operations for our clients and programs
  • Standing up an incident response team that meets regularly to address evolving issues and take steps necessary to resolve as soon as possible
  • Providing our employees with the most current and reliable information along with best practices from industry experts to prevent the spread of illness
We will continue to manage the situation for as long as it takes and we will balance and shift any workloads, as necessary. We will ensure the best possible service is provided to every patient, as well as to our clients, members and industry partners, during this turbulent time. Please contact your Account Manager for additional information or to request a copy of our Statement on Business Continuity Disaster and Pandemic Response Plans – we are here to help and together, we will all get through this.

May 18, 2020

On April 16, 2020, the White House issued federal guidelines to reopen the U.S. economy through a three-phase approach. The State and local governments in which Asembia operates are also beginning to create their own frameworks to gradually lift stay-at-home orders, with important differences in each locality. As these guidelines are released, we are continually reviewing our ongoing and future actions to create a safe environment for all Asembia employees, customers and visitors.

When stay-at-home orders were issued, Asembia established a special Incident Response Team/Task Force to address the Coronavirus. This Team is comprised of individuals from our legal, compliance, human resources, administration, operations, marketing, and IT departments and has been meeting several times a week. At this time, Asembia has not determined a date by which our corporate offices or Patient Support Centers will re-enter. Our plan will contain several phases and will align with the public health guidance as issued by the CDC, regulations of the states and local governments in which we operate, and will also align with our landlords and facility maintenance teams to minimize exposure and cross-contamination. Asembia’s re-entry plans and policies will be announced and communicated to all employees, customers, and visitors upon issuance and will be modified and updated as additional guidance is provided.